...yesterday was one of those days where all things which could be wrong did go wrong.
In order of events :
- The DSL line decided to go dead.
- The router decided to go dead.
- The subscription on my mobile broadband had run out.
Essentially, an outage with no way of getting on the internet. While it is problem of out of your control, the bigger issue is finding the right folks to fix the problem.
The customer service for most of these are not really world-class. While companies like Comcast take outages seriously, this is not really case for a ordinary connection (I do hope it is better for business customers). In most cases, you need to call a few folks before a outage is registered and the issue solved. To their credit, inspite of the lack of coordination, DSL outage took around 12 hours to be fixed.
The next problem is discovering where services are located. To renew the mobile subscription, you need to find the right 'shop' to pay and renew. This is not a trivial task especially the first time. It took me an hour to find the right place and more often than not, you need to hop from one shop to another and you get redirected to the next place where you might get the 'service' you need. Conceptually, this mirrors the way HTML links are designed :-)
In short, it took me around 10 hours to recover from a outage, hopefully, it is one of a kind and does not repeat too often....
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